Official support email
We aim to respond to general inquiries within two business days. For urgent issues such as payment failures, duplicate charges, account security concerns or loss of access to a dynamic QR code, include “Urgent” in the subject line.
To help us resolve your request faster
- Include your registered email address and the approximate time the issue occurred.
- Include the relevant QR code, file asset or Creem invoice/order reference when applicable. Do not send full payment card details.
- Describe any error message, your browser or device, and the steps needed to reproduce the issue.
- For data deletion or export requests, clearly describe the scope of the request and send it from the email address associated with your account.
Security reminder
CraftMyQR support will never ask for your password, full payment card number, security code, Creem secret, or API key. Do not send sensitive credentials by email.